smbet Privacy Policy

smbet operates the online casino and sports betting platform accessible at smbet.club (the "Platform"). For the purposes of this Privacy Policy, smbet acts as the data controller responsible for the personal data of registered players and visitors to the Platform.

smbet is committed to protecting the privacy and personal data of all users in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all other applicable Philippine laws and regulations governing data privacy and protection.

This Privacy Policy applies to all personal data collected through the smbet Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and general browsing of smbet.club.

smbet collects the following categories of personal data from players and Platform visitors. We collect only what is necessary to provide our services safely and in compliance with applicable law.

smbet does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, in connection with responsible gaming assessments or regulatory compliance).

smbet collects personal data through the following means:

• Direct interactions: Data you provide when registering a smbet account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access smbet.club, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more details on cookies.
• Third-party sources: smbet may receive data about you from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and regulatory authorities, where permitted by law.
• Publicly available sources: In limited circumstances, smbet may verify information against publicly available records for identity verification or fraud prevention purposes.

smbet uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your smbet player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service delivery: To provide access to smbet's games, betting markets, promotions, and other Platform features.
• Financial transactions: To process deposits, withdrawals, and bonus payments through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.).
• Legal and regulatory compliance: To comply with applicable Philippine laws, including anti-money laundering (AML) obligations, KYC requirements, and any reporting obligations to regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, complaints, and support requests.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about smbet — but only where you have given your consent or where smbet has a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform improvement: To analyze usage patterns and improve the smbet Platform, including fixing bugs, optimizing performance, and developing new features.

smbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

smbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual necessity: Processing that is necessary to perform the contract between you and smbet — i.e., to provide the smbet service you have registered for. This includes account management, game access, and financial transaction processing.
• Legal obligation: Processing that is required to comply with smbet's legal obligations under Philippine law, including AML regulations, KYC requirements, and regulatory reporting.
• Legitimate interests: Processing that is necessary for smbet's legitimate business interests, such as fraud prevention, Platform security, and improving our services — provided that these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain types of cookie-based tracking. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

smbet does not sell your personal data. smbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable regulations.
• Identity verification providers: Third-party KYC and identity verification service providers engaged by smbet to verify your identity and comply with AML obligations.
• Game providers: Software providers whose games are available on the smbet Platform may receive limited technical data (such as player session identifiers) necessary to deliver their games. They do not receive your full personal profile.
• Fraud prevention agencies: smbet may share data with fraud prevention and security service providers to detect and prevent fraudulent activity on the Platform.
• Regulatory and law enforcement authorities: smbet is required by Philippine law to disclose certain information to regulatory bodies and law enforcement agencies upon lawful request, including in connection with AML investigations and regulatory audits.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by smbet, subject to professional confidentiality obligations.

All third parties with whom smbet shares personal data are required to handle that data in accordance with applicable data protection laws and smbet's data processing requirements. smbet does not authorize third parties to use your personal data for their own marketing purposes.

smbet uses cookies and similar tracking technologies on smbet.club to enhance your experience, analyze Platform usage, and support security functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Used to collect anonymized data about how visitors use smbet.club, such as which pages are visited most frequently and how long sessions last. This data helps smbet improve the Platform.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of smbet's marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the smbet Platform. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set.

smbet does not use cookies to collect sensitive personal information or to track your activity on third-party websites outside of smbet.club.

smbet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account data: Retained for the duration of your active smbet account, plus a minimum of five (5) years after account closure, in accordance with Philippine AML and regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine law.
• KYC and identity verification documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by law.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless a longer retention period is required for legal or compliance purposes.
• Marketing consent records: Retained for as long as you remain a smbet player, or until you withdraw your consent, whichever is earlier.
• Technical and usage data: Typically retained for up to twenty-four (24) months, after which it is anonymized or deleted.

When personal data is no longer required, smbet will securely delete or anonymize it in accordance with our data disposal procedures.

smbet takes the security of your personal data seriously and has implemented a range of technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and smbet.club.
• Encrypted storage of sensitive data, including passwords (which are hashed and never stored in plain text) and financial information.
• Strict access controls ensuring that only authorized smbet personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of the smbet Platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Secure data centers with physical access controls and environmental safeguards.
• Staff training on data protection and information security best practices.

While smbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. smbet cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may occur.

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights with respect to your personal data held by smbet:

To exercise any of these rights, please contact smbet's data privacy team using the details in Section 13. smbet will respond to all data rights requests within thirty (30) days, as required by the Data Privacy Act of 2012. In complex cases, this period may be extended by a further two months, in which case smbet will notify you of the extension and the reasons for it.

smbet may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.

The smbet Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and applicable Philippine law governing online gambling and casino-style gaming. smbet does not knowingly collect personal data from individuals under the age of 21.

If smbet becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with smbet's Terms & Conditions and applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on smbet or provided personal data to smbet, please contact us immediately using the details in Section 13 so that we can take appropriate action.

smbet employs age verification measures during the registration process and reserves the right to request documentary proof of age at any time. Providing false information about your age during registration is a serious violation of smbet's Terms & Conditions.

smbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, smbet will:

• Post the updated Privacy Policy on smbet.club with a revised "Last Updated" date.
• Where practicable, notify registered players by sending a notification to the email address associated with their smbet account.
• Display a prominent notice on the smbet Platform for a reasonable period following the update.

Your continued use of the smbet Platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with the changes, you should stop using smbet and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how smbet protects your personal data. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

If you have any questions, concerns, or requests relating to this Privacy Policy or smbet's handling of your personal data, please contact our Data Privacy Officer or customer support team. We are available 24/7 and are happy to assist you in English or Filipino.

For general support inquiries unrelated to data privacy, you may also reach our team through the live chat feature available on smbet.club.

For complaints about smbet's data processing practices that have not been resolved to your satisfaction through our internal process, you may contact the National Privacy Commission of the Philippines at privacy.gov.ph.

Back to Top